{"id":3692,"date":"2020-12-10T14:27:08","date_gmt":"2020-12-10T14:27:08","guid":{"rendered":"https:\/\/www.advancedway.pt\/reglement-des-litiges\/"},"modified":"2026-09-18T10:08:50","modified_gmt":"2026-09-18T10:08:50","slug":"reglement-des-litiges","status":"publish","type":"page","link":"https:\/\/www.advancedway.pt\/fr\/reglement-des-litiges\/","title":{"rendered":"R\u00e8glement des litiges"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3692\" class=\"elementor elementor-3692 elementor-1026\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4cafac27 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"4cafac27\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-22b3dd10\" data-id=\"22b3dd10\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;background_motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;background_motion_fx_scale_effect&quot;:&quot;yes&quot;,&quot;background_motion_fx_scale_direction&quot;:&quot;in-out&quot;,&quot;background_motion_fx_scale_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:4,&quot;sizes&quot;:[]},&quot;background_motion_fx_scale_range&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:20,&quot;end&quot;:80}},&quot;background_motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5bc196ee elementor-widget elementor-widget-heading\" data-id=\"5bc196ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">R\u00e8glement des litiges<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d44bc9 elementor-widget elementor-widget-spacer\" data-id=\"8d44bc9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b108994\" data-id=\"b108994\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;background_motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;background_motion_fx_scale_effect&quot;:&quot;yes&quot;,&quot;background_motion_fx_scale_direction&quot;:&quot;in-out&quot;,&quot;background_motion_fx_scale_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:4,&quot;sizes&quot;:[]},&quot;background_motion_fx_scale_range&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:20,&quot;end&quot;:80}},&quot;background_motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-283ffec3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"283ffec3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9679cde elementor-invisible\" data-id=\"9679cde\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeInLeft&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0523ffe elementor-widget elementor-widget-text-editor\" data-id=\"0523ffe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Cher client,<\/p><p>L\u2019Union europ\u00e9enne a cr\u00e9\u00e9 un site pour aider les consommateurs \u00e0 pr\u00e9senter leurs r\u00e9clamations concernant tout litige dans lequel ils sont impliqu\u00e9s. Dans ce cadre, nous mettons \u00e0 votre disposition toutes les informations n\u00e9cessaires pour que vous puissiez exercer votre droit de r\u00e9clamation aupr\u00e8s d\u2019une entit\u00e9 officielle, tierce et impartiale au processus (\u00ab entit\u00e9 de r\u00e8glement des litiges \u00bb) qui vous aidera \u00e0 r\u00e9soudre le litige en question. <\/p><p>Ainsi, si vous n\u2019\u00eates pas satisfait de l\u2019acquisition d\u2019un bien ou d\u2019un service, ou de la solution que nous avons propos\u00e9e pour r\u00e9soudre la situation, vous pouvez acc\u00e9der \u00e0 ce site officiel https:\/\/webgate.ec.europa.eu\/odr\/main\/?event=main.home.show et exposer votre contestation.<\/p><p>Qu\u2019est-ce que le r\u00e8glement extrajudiciaire des litiges ?<\/p><p>Le r\u00e8glement extrajudiciaire des litiges est la possibilit\u00e9 dont disposent tous les consommateurs de recourir \u00e0 des entit\u00e9s officielles qui les aident dans la r\u00e9solution ou l\u2019orientation d\u2019un conflit, avant d\u2019entamer des proc\u00e9dures litigieuses devant les tribunaux.<br\/>En r\u00e8gle g\u00e9n\u00e9rale, la proc\u00e9dure est la suivante : le client demande \u00e0 un tiers impartial d\u2019intervenir comme interm\u00e9diaire entre lui et le commer\u00e7ant faisant l\u2019objet de sa r\u00e9clamation. L\u2019interm\u00e9diaire peut sugg\u00e9rer une solution \u00e0 votre r\u00e9clamation, imposer une solution aux deux parties ou r\u00e9unir les parties pour trouver une solution.<br\/>Vous connaissez peut-\u00eatre le concept de r\u00e8glement extrajudiciaire des litiges sous un autre nom : \u00ab m\u00e9diation \u00bb, \u00ab conciliation \u00bb, \u00ab arbitrage \u00bb ou \u00ab commission comp\u00e9tente en mati\u00e8re de litiges de consommation \u00bb.<br\/>Le r\u00e8glement extrajudiciaire des litiges est, par principe, moins co\u00fbteux, moins formel et plus rapide que la voie judiciaire. <\/p><p>En cas de litige de consommation, le consommateur peut recourir aux entit\u00e9s de r\u00e8glement extrajudiciaire des litiges de consommation suivantes :<\/p><p><strong>CNIACC \u2013 Centre National d\u2019Information et d\u2019Arbitrage des Conflits de Consommation<\/strong><br\/>http:\/\/www.cniacc.pt\/pt\/<\/p><p><strong>CACCL \u2013 Centre d\u2019Arbitrage des Conflits de Consommation de Lisbonne<\/strong><br\/>http:\/\/www.centroarbitragemlisboa.pt\/<\/p><p><strong>CACCVA \u2013 Centre d\u2019Arbitrage des Conflits de Consommation de Vale do Ave\/Tribunal Arbitral<\/strong><br\/>http:\/\/www.triave.pt\/<\/p><p><strong>CICAP \u2013 Centre d\u2019Information de Consommation et d\u2019Arbitrage de Porto (Tribunal Arbitral de Consommation)<\/strong><br\/>http:\/\/www.cicap.pt\/<\/p><p><strong>CIMAAL \u2013 Centre d\u2019Information, de M\u00e9diation et d\u2019Arbitrage des Conflits de Consommation de l\u2019Algarve<\/strong><br\/>http:\/\/www.ciab.pt\/pt\/<\/p><p><strong>CIAB \u2013 Centre d\u2019Information, de M\u00e9diation et d\u2019Arbitrage de Consommation (Tribunal Arbitral de Consommation)<\/strong><br\/>http:\/\/www.ciab.pt\/pt\/<\/p><p><strong>CIMPAS \u2013 Centre d\u2019Information, de M\u00e9diation et de M\u00e9diateur d\u2019Assurances<\/strong><br\/>https:\/\/www.cimpas.pt\/<\/p><p>Conform\u00e9ment \u00e0 la loi n\u00b0 144\/2015, pour le r\u00e8glement des litiges, consultez :<br\/>CNIACC \u2013 T\u00e9l\u00e9phone : 21 384 7484<br\/>E-mail : cniacc@fd.unl.pt Site : www.arbitragemdeconsumo.org<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d3a59ea elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d3a59ea\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-95ef2de\" data-id=\"95ef2de\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-543f4a2 elementor-widget elementor-widget-spacer\" data-id=\"543f4a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>R\u00e8glement des litiges Cher client, L\u2019Union europ\u00e9enne a cr\u00e9\u00e9 un site pour aider les consommateurs \u00e0 pr\u00e9senter leurs r\u00e9clamations concernant tout litige dans lequel ils sont impliqu\u00e9s. Dans ce cadre, nous mettons \u00e0 votre disposition toutes les informations n\u00e9cessaires pour que vous puissiez exercer votre droit de r\u00e9clamation aupr\u00e8s d\u2019une entit\u00e9 officielle, tierce et impartiale [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3692","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>R\u00e8glement des litiges - AdvancedWay<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.advancedway.pt\/fr\/reglement-des-litiges\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"R\u00e8glement des litiges - AdvancedWay\" \/>\n<meta property=\"og:description\" content=\"R\u00e8glement des litiges Cher client, L\u2019Union europ\u00e9enne a cr\u00e9\u00e9 un site pour aider les consommateurs \u00e0 pr\u00e9senter leurs r\u00e9clamations concernant tout litige dans lequel ils sont impliqu\u00e9s. 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