{"id":3671,"date":"2020-12-10T14:27:08","date_gmt":"2020-12-10T14:27:08","guid":{"rendered":"https:\/\/www.advancedway.pt\/dispute-resolution\/"},"modified":"2026-09-18T10:07:47","modified_gmt":"2026-09-18T10:07:47","slug":"dispute-resolution","status":"publish","type":"page","link":"https:\/\/www.advancedway.pt\/en\/dispute-resolution\/","title":{"rendered":"Dispute Resolution"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3671\" class=\"elementor elementor-3671 elementor-1026\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4cafac27 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"4cafac27\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-22b3dd10\" data-id=\"22b3dd10\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;background_motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;background_motion_fx_scale_effect&quot;:&quot;yes&quot;,&quot;background_motion_fx_scale_direction&quot;:&quot;in-out&quot;,&quot;background_motion_fx_scale_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:4,&quot;sizes&quot;:[]},&quot;background_motion_fx_scale_range&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:20,&quot;end&quot;:80}},&quot;background_motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5bc196ee elementor-widget elementor-widget-heading\" data-id=\"5bc196ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Dispute Resolution<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d44bc9 elementor-widget elementor-widget-spacer\" data-id=\"8d44bc9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b108994\" data-id=\"b108994\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;background_motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;background_motion_fx_scale_effect&quot;:&quot;yes&quot;,&quot;background_motion_fx_scale_direction&quot;:&quot;in-out&quot;,&quot;background_motion_fx_scale_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:4,&quot;sizes&quot;:[]},&quot;background_motion_fx_scale_range&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:20,&quot;end&quot;:80}},&quot;background_motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-283ffec3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"283ffec3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9679cde elementor-invisible\" data-id=\"9679cde\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeInLeft&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0523ffe elementor-widget elementor-widget-text-editor\" data-id=\"0523ffe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dear customer,<\/p><p>The European Union has created a website to support consumers in submitting their complaints regarding any dispute in which they are involved. In this context, we provide all the information so that you can exercise your right to complain to an official, third-party, and impartial entity (\u00abdispute resolution entity\u00bb) that will help you resolve the dispute in question.<\/p><p>Therefore, if you are dissatisfied with the purchase of a good or service, or with the solution we presented to resolve the situation, you can access this official website https:\/\/webgate.ec.europa.eu\/odr\/main\/?event=main.home.show and submit your dispute.<\/p><p>What is alternative dispute resolution?<\/p><p>Alternative dispute resolution is the possibility that all consumers have at their disposal to turn to official entities that help them in the resolution or guidance of a conflict before opening legal proceedings in court.<br\/>As a general rule, the procedure is as follows: the customer asks an impartial third party to intervene as an intermediary between themselves and the merchant who is the target of their complaint. The intermediary may suggest a solution to your complaint, impose a solution on both parties, or bring the parties together to find a solution.<br\/>You may know the concept of alternative dispute resolution by another name: \u2018mediation\u2019, \u2018conciliation\u2019, \u2018arbitration\u2019, or \u2018competent commission for consumer disputes\u2019.<br\/>Alternative dispute resolution is, as a rule, less expensive, less formal, and faster than the judicial route.<\/p><p>In the event of a consumer dispute, the consumer may turn to the following alternative consumer dispute resolution entities:<\/p><p><strong>CNIACC \u2013 National Center for Information and Arbitration of Consumer Conflicts<\/strong><br\/>http:\/\/www.cniacc.pt\/pt\/<\/p><p><strong>CACCL \u2013 Lisbon Consumer Conflict Arbitration Center<\/strong><br\/>http:\/\/www.centroarbitragemlisboa.pt\/<\/p><p><strong>CACCVA \u2013 Vale do Ave Consumer Conflict Arbitration Center\/Arbitral Tribunal<\/strong><br\/>http:\/\/www.triave.pt\/<\/p><p><strong>CICAP \u2013 Porto Consumer Information and Arbitration Center (Consumer Arbitral Tribunal)<\/strong><br\/>http:\/\/www.cicap.pt\/<\/p><p><strong>CIMAAL \u2013 Algarve Consumer Conflict Information, Mediation, and Arbitration Center<\/strong><br\/>http:\/\/www.ciab.pt\/pt\/<\/p><p><strong>CIAB \u2013 Consumer Information, Mediation, and Arbitration Center (Consumer Arbitral Tribunal)<\/strong><br\/>http:\/\/www.ciab.pt\/pt\/<\/p><p><strong>CIMPAS \u2013 Information, Mediation, and Insurance Ombudsman Center<\/strong><br\/>https:\/\/www.cimpas.pt\/<\/p><p>In accordance with Law No. 144\/2015 for dispute resolution, please consult:<br\/>CNIACC \u2013 Phone: 21 384 7484<br\/>Email: cniacc@fd.unl.pt Website: www.arbitragemdeconsumo.org<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d3a59ea elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d3a59ea\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-95ef2de\" data-id=\"95ef2de\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-543f4a2 elementor-widget elementor-widget-spacer\" data-id=\"543f4a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Dispute Resolution Dear customer, The European Union has created a website to support consumers in submitting their complaints regarding any dispute in which they are involved. In this context, we provide all the information so that you can exercise your right to complain to an official, third-party, and impartial entity (\u00abdispute resolution entity\u00bb) that will [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3671","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Dispute Resolution - AdvancedWay<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.advancedway.pt\/en\/dispute-resolution\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Dispute Resolution - AdvancedWay\" \/>\n<meta property=\"og:description\" content=\"Dispute Resolution Dear customer, The European Union has created a website to support consumers in submitting their complaints regarding any dispute in which they are involved. 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